Privacy Policy

1. Your Privacy Matters

At Dunia Juice Indonesia, we respect your personal data. This Privacy Policy outlines the types of information we collect, how it is stored, and how it is utilized to provide you with the best possible e-commerce experience.

2. Information We Collect

When buying a product or signing up for our loyalty program, we naturally collect personal details to facilitate the services. These include:

• Identity Data: Full name, age verification documents, and account usernames.
• Contact Data: Email addresses, telephone numbers, and physical delivery addresses.
• Financial Data: Secure transaction identifiers (please note, full credit card details are securely handled by DOKU payments and are not persisted on our core databases).
• Technical Data: IP addresses, browser types, and usage data analytics mapping how you use our website.

3. How We Use Your Data

Everything collected acts strictly to fulfill our role as a premium retailer and brand. Your data allows us to:

• Process deliveries accurately and verify legal age constraints.
• Award and track your brand loyalty points reliably.
• Communicate regarding active orders, support tickets, and direct inquiries.
• Secure our platform against fraudulent transactions.

4. Data Sharing and Disclosure

Your privacy is deeply respected. We do not sell your data to data brokers or unrelated third parties. We only share necessary data fragments with our trusted operational partners, such as:

• Logistics providers (like RajaOngkir supported couriers) for delivery.
• Payment Gateway processors (like DOKU) to securely finalize transactions.
• Legal authorities strictly when accompanied by official warrants ensuring systemic compliance.

5. Data Retention & Security

We retain personal information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. Robust HTTPS encryption and secured API communication protocols are employed platform-wide to protect your data integrity against unauthorized extraction.

6. Your Rights

You maintain the fundamental right to request an export of the personal data we hold about you. You also possess the 'right to be forgotten' where you can instruct our system administrators to permanently delete your account and associated identifying data, subject to local retention laws regarding previous financial transactions.

7. Getting in Touch

If you wish to execute any of these rights, or if you simply have questions regarding how we process your information, do not hesitate to reach out to our administration team directly at info@duniajus.com.